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Thread: display fade?

  1. #1

    Default display fade?

    I just pulled my car out of the garage, and noticed that some of the segments have faded. The IQ3 has been back to the factory for missing segments before. Is there a fix for this?


  2. #2

    Default Re: display fade?

    Yes we do have a fix. If you would like to give us a call and we can get you an RMA number and get it handled for you. 949-709-5555

  3. #3

    Default Re: display fade?

    Thanks, I have a couple of races coming up, but as soon as there is a break in the action, I'll give you a call.

  4. #4
    Join Date
    Sep 2011
    Location
    Wellington, New Zealand
    Posts
    112

    Default Re: display fade?

    I have a similar problem with my IQ3........ is the only option to send it back to you guys ???

  5. #5

    Default Re: display fade?

    Yes, as it requires the dash to be disassembled for the repair. You can call our tech/sales department at 1-949-709-5555 and they can provide an RMA for your return.

    Thanks

    Tim

  6. #6
    Join Date
    Sep 2011
    Location
    Wellington, New Zealand
    Posts
    112

    Default Re: display fade?

    Thanks for the reply Tim.

    Sorry, just a few further questions.

    1. So is there a cost associated with this repair ??
    2. Does it matter that my unit is a Haltech unit ??
    3. Does it matter than my unit is also approx 2 years old ??

    I need the unit in my race car to be working at the moment as does the other user with the same issue, however I do plan on building a new car later this year, so what I think I might do is escalate the purchase of another IQ3 datalogger from you so that the new unit can go into my race car and then I can send the faulty unit back so I won't be without a dash.

  7. #7
    Join Date
    Sep 2011
    Location
    Wellington, New Zealand
    Posts
    112

    Default Re: display fade?

    Hello ???

  8. #8

    Default Re: display fade?

    There would not be a cost associated with the repair, as it is covered under warranty, regardless if it is a Haltech or standard Racepak dash.

    Thanks

    Tim

  9. #9
    Join Date
    Sep 2011
    Location
    Wellington, New Zealand
    Posts
    112

    Default Re: display fade?

    That's great news...... thanks so much for the reply.

    I will get my self sorted with a display so I have something for the car and then get the faulty unit to you.

    Fraser

  10. #10

    Default Re: display fade?

    Looks like I'm having the same issue with my dash after bringing the car out of winter storage...

    Approximately how long would a repair take once you receive it? Will call for RMA next week.

    Thanks.

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