There is a number of customers that cannot update using the "Check for upgrade" function in the MSDView software.

If you meet the following criteria you may need to send your unit in to have the firmware flashed one time. The software version will have to be 1.2.2 and the serial number should be between 1722 and 2460 on the PowerGrid.

You can check the firmware version and the serial number by clicking on "HELP"=>"ABOUT"

There is no patch as we need to have physical access to the unit in order to set the processor in a programming mode before we flash the unit. The service is done free of charge.

You will need an RMA number before you send your unit in. You can call 915-855-7123 or obtain an RMA number from our website-